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Age of Wulin News

Find out the latest news about AoW.

03/May/2017

Age of Wulin changes publisher in Europe


 

Dear Xias!
 
The last 4 years have been quite a ride through the lands of imperial China. We enjoyed witnessing you making your own history in the vast world of the Jianghu and cannot be grateful enough for your patience and understanding during this time. You brought Age of Wulin's community to life with your contributions, and it was a pleasure to be part of this experience.

Today, we would like to announce that the Age of Wulin publishing licence will return to Snail Games, the developers of Age of Wulin, on the 11th of July, 2017. Snail Games will then take over operations and migrate your characters to their version of the game, Age of Wushu. It was a very difficult decision to make, as your support and passion since the early days of this project have been outstanding, but it will ensure the continuity of the game.

 

We are sure that all of you have many questions about not only the future of your characters, but also about the remaining days of Age of Wulin. We would like to take the opportunity to explain this process to you as transparently as possible.

 

 

Let us start with the most important question:

 

Q: What will happen to your characters?

 

A: Snail Games came up with a very convenient and great solution on how to keep (rather, migrate) your characters. During the maintenance on the 10th of May, Snail Games will apply a patch which will introduce a new NPC to the game. The name of the NPC is "Account Transfer Ambassador", and you will be able to find him in 2 locations: Chengdu 917 552 and Suzhou 330 743. This NPC has the sole purpose of registering your character for a transfer. The NPC will accept your reservation for transfer from the 10th of May until the 4th of July. On the 4th of July (1 week before the publisher change), the reservation functionality will be deactivated. Every character that fails to reserve the transfer by this date will not be migrated into Age of Wushu. Starting on the 7th of June until 4th of July, Snail Games will start to transfer reserved characters in badges every 2 weeks to a newly setup server. All character-relevant information, including VIP status and Gold, will be transferred. However, guilds and school ranks will not be transferred.

 

 

 

This means, if for example your character gets transferred on the first badge on 24th of May, that you will not be able to use that character on Age of Wulin from that transfer onwards.

 

 

 

In order to be eligible for migration service, your character must fulfil the following criteria:

 

- Not being Guildleader, or have any official role within your sect/school (such as headmaster, deacon or elder)

 

- Your character should not own/have/be in: 1. World Shop, 2. Mail, 3. Marriage, 4. Companion, 5. Martial Brothers or 6. Be in “wanted status”

 

 

 

Those criteria must be met on day of transfer and not on day of registering of transfer. To play it safe we however suggest that your character meets criteria on day of registering of transfer.

 

 

 

As a divorce costs in-game money, Snail Game has confirmed that they will make compensation to all migrated players. In case you are curious about their compensation for this, please feel free to ask them via their official forums: http://www.ageofwushu.com/webroot/forums/index.php?sid=5ccc00db150ba3d5a6988289ce36605e .

 


To use this migration service, you will need a Snail USA account, which you can create here: http://www.ageofwushu.com/. Please keep in mind that this newly created account is not associated with WEBZEN, so please ensure that you read their terms of service carefully. Once you have a Snail USA account, you can use the service of the "Account Transfer Ambassador".


You simply need to interact with him in game, read and accept the transfer policies and type in your Snail USA account ID (which depending on your Snail US registration method can either be your email or your account id. Snail Games told us they will be able to work with both values.).


 If the system verifies your Snail USA account as valid, you will be notified that your reservation for migration was successful. In case the system is not able to validate your Snail USA account, you will be asked to type it in again. Quite easy, right? In order to help you locate the NPC, please see a screenshot of him below:




 

Now that the most important aspect has been covered, we would like to take the opportunity to tell you about the remaining days of Age of Wulin. Here's what will happen next:

 

 

2nd of May, 2017:

-          Announcement of publisher change.

-          Customer support changes:

  • Beginning on the 2nd of May, 2017, we will reduce the scope of customer support queries that we will be answering. The only supported queries will be "Secondary Password Resets" & "Account Verifications", in order to facilitate the transfer of your character.
  • Support will only be given in the English language.
  • The existing Age of Wulin FAQs on our page http://cs.webzen.com/ will be removed and replaced by this announcement.
  • The existing Age of Wulin ticket categories will be reduced/re-organized into 2 categories: "General" and "Account Verification".

-          Forum changes:

  • French and German forums will be discontinued, leaving the English forum as the only remaining forum.

-          Events & sales:

  • There will be no extra events or sales activities until the publisher change.

 

10th of May, 2017:

  • The Account Transfer Ambassador will be implemented and transfer reservations will be enabled.
  • Official social media pages, such as Facebook and Twitter, will be deactivated.

 

13th of June, 2017:

  •  Gold conversion page will be deactivated. No Wcoin-to-Gold conversion will be possible from this date onwards.

 

4th of July, 2017:

  •  The Account Transfer Ambassador will be deactivated and migration reservation will be impossible from this date onwards. IMPORTANT: Characters who haven't applied for an account transfer by this date will not be migrated.

 

11th of July, 2017:

  • Publisher change will be executed.
  • Forum will be permanently closed.
  • Ticket system will be deactivated.
  • Website will be replaced with "Goodbye" website.

 

(DISCLAIMER: In case the schedule of specific minor milestones changes, the list above will be updated!)

 

In case any question should arise after the 11th of July, 2017, we highly encourage you to visit the Age of Wushu website and actively become part of their community on their official forum.

 

 
Once again, we would like to thank you for your understanding, dedication and contribution over the last four years. You made Age of Wulin a unique experience, and our team cannot thank you enough for being part of this community. We hope to meet you again in the other communities of the WEBZEN family.

If you wish to discuss it on the forum, please follow this link: http://forum.webzen.com/forum/en/age-of-wulin-english/aow-announcements/2247896-age-of-wulin-changes-publisher-in-europe
 
Best regards,
 
Your Age of Wulin team.

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